CompTIA A+ is the preferred qualifying credential for technical support and IT operational roles. It is a basic certification that demonstrates proficiency with computer hardware, software, networking, cloud, and operating systems (OS). A+ helps prove the recipient’s proficiency with the use of computers and related devices. The CompTIA A+ Core Series requires candidates to pass two exams: Core 1 (220-1101) and Core 2 (220-1102) covering the following new content:
Course Outline
- Configure, install and upgrade operating systems, including: Windows, Apple OS X, Linux, iOS, Android and Windows Mobile
- Install and image virtual machines
- Set up and troubleshoot peripheral devices
- Assemble and disassemble computing hardware
- Set up and support basic home and small office networks
- Implement cybersecurity controls appropriate to helpdesk and technical support roles
- Troubleshoot and support end-user access to applications and data
Students will learn the following domains and topics:
- Hardware: Identify, use and connect hardware components and devices
- Networking: Explain types of networks and connections including transmission control protocol/internet protocol (TCP/IP), Wi-Fi and small office/home office (SOHO)
- Mobile Devices: Install and configure laptops and other mobile devices
- Network and Hardware Troubleshooting: Troubleshoot device and network issues
- Security: Identify and protect against security vulnerabilities for devices and their network connections
- Windows Operating System: Install and support Windows OS, including command line and client support
- Other OS Technologies: Understand Mac OS, Linux and mobile OS
- Software Troubleshooting: Troubleshoot PC and mobile device issues, including application security support
- Operational Procedures: Follow best practices for safety, environmental impacts and communication and professionalism
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